I have a problem with my guitar, what should I do?
We want you to get the most out of your guitar! Whether it’s a setup question, a small issue, or a repair, we’re here to help. Here’s how to get support and keep your .strandberg* guitar in top shape:
Find help online
- Check our Support Pages for solutions. You're already in the right place, and your questions might be answered in one of our support articles
- Online resources - Places like YouTube and Google have a wealth of tutorials, from adjusting floating tremolos to regular maintenance and more.
- Owner communities - Join .strandberg* groups on social media like Facebook. While we are not affiliated with them directly, we try to participate, and the community is incredibly helpful.
Contact support
- Email us at support@strandbergguitars.com, and we'll be happy to help!
- Contact your dealer if you bought the guitar through one as they can help with setup and warranty repairs.
When repairs are necessary
- Warranty Repairs:
- Instrument bought directly from .strandberg* are supported by our direct support. Just contact us and we will make sure you get the help you need.
- If you bought your instrument from a dealer, contact them first as they will facilitate any warranty repairs.
- Non-Warranty Repairs: Contact support to discuss options.
Tip: Photos or videos of the problem help us resolve it faster, and sometimes we can send parts to fix it without returning the guitar.