What are your warranty terms?
We are proud of everything that we manufacture, and hope that your .strandberg* instrument and accessories will bring you many years of joy. Things don’t always go to plan, in which case we will always do our best to help you out with any problem - whether it’s a warranty matter or not. That being said, there are restrictions to the coverage of our warranty policy and matters that we handle free of charge. The most important one being that our warranty policy only applies to the original owner of the product and claims made within 2 years from the date of purchase. If you’re not the original owner of the product and/or the problem is reported to us later than 2 years from the date of purchase, the warranty is void and does not apply. This doesn’t mean that we won’t help you, but we will likely have to charge you something for it. Every situation will be evaluated individually on basis of the information we have. Please do not send any products to us before we have agreed on a plan of attack!
Warranty claims can only be made by the original owner within 2 years from the date of purchase. Keep in mind that warranty refers to manufacturing defects and should not be confused with terms of purchase, which are dependent on from where the product was bought. Only products bought directly from us or through one of our authorized dealers are covered by warranty. When in doubt concerning a reseller, please visit the dealer section of our website or get in contact with us prior to placing your order to avoid unpleasant surprises. Within valid warranty we will do everything we can to help you including booking and paying for shipping in case the guitar needs to be transported to us. Please note that we will only pay for shipping to and from the original destination of delivery. Please also note that we will not be held responsible for any fees or taxes billed to you, but not charged by us. We encourage you to get in touch with domestic customs in advance to avoid unpleasant surprises. Our policy applies to manufacturing or craftsmanship defects under normal and intended use. We do not accept responsibility for problems such as the ones listed below:
- Problems that can be considered normal wear and tear
- Problems with consumable parts like strings, batteries, pots and switches
- Problems with additional parts not expressly approved by us or original parts exchanged for components of lesser quality
- Damage from unintended use or modifications
- Damage from insufficient maintenance or neglect
- Damage from environmental conditions such as extreme humidities or temperatures
We strongly advise you to get in touch with us right away when the problem occurs. Do not turn the instrument over to a third party and then try to retrieve the cost for repairs from us. We will not accept any such claims.
Warranty claims are subject to two different procedures depending on where the purchase was made:
- If made in our web shop, please get in touch with us via email at email@example.com. We will issue an RMA number that needs to be referenced when communicating about the issue, as well as organize the shipping and pay for the repairs if the issue appears to be a warranty issue.
- If the purchase was made through one of our authorized dealers, please get in touch with them and they will reach out to us if we’re needed in order to solve the problem you’re having: https://strandbergguitars.com/dealers/ Our authorized dealers all have staff that are trained to take care of routine matters, and will handle them swiftly without our involvement.
Please include information about guitar model, serial number, place of purchase, date of purchase and your location when getting in touch with us or one of our authorized dealers. If the problem, once the product is in our hands, turns out to not be a warranty issue, we will work out a solution with you.
Whenever the repair work requires strings to be changed (almost always) and you prefer something other than our factory strings, a set of these will have to be shipped to us together with the instrument. Don’t forget to let us know if you use a specific tuning, and we will do our best to return the guitar set up correctly. If we don’t receive any specific information and replacement strings, the guitar will be returned set up to factory specifications.
Shipping damage claims
All deliveries have to be inspected for damage immediately upon arrival and all visible damage reported to the currier on sight. Pictures may also be useful in many cases. We will always do our best to help you, but inspection and report on sight is a common requirement among curriers to even begin handling a shipping damage claim and therefore required by us as well. All of this applies to damage visible without the opening of shipping boxes. If the damage is not visible from the outside, report on sight is not a requirement.
This warranty is in lieu of all other express warranties, obligations or liabilities. ANY IMPLIED WARRANTIES, OBLIGATIONS OR LIABILITIES, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY, SHALL BE LIMITED IN DURATION TO THE DURATION DESCRIBED ABOVE OF THIS WRITTEN LIMITED WARRANTY. ANY ACTION FOR BREACH OF ANY WARRANTY OF MERCHANTABILITY MUST BE BROUGHT WITHIN A PERIOD OF 24 MONTHS FROM THE DATE OF PURCHASE FOR THE TWO YEAR WARRANTY. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. No agent, representative, dealer or employee of the Strandberg Guitars AB has the authority to increase or alter the obligations of this warranty. This warranty shall not apply to any product which is found to have been modified, repaired or altered in any way without express written consent from Strandberg Guitars AB. Warranty coverage is available to original purchasers only and is not transferable. In no case shall Strandberg Guitars AB be liable for any consequential damages for breach of this or any other warranty, expressed or implied, whatsoever. Some states do not allow the exclusion of limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.