Can I return my guitar if I’m not happy with it?
We have a 2-week no questions asked, free return policy for our production guitars as long as it is returned in the original packaging in the condition you received it in (i.e. no wear and tear or obvious signs of use). This applies to production guitars with fixed specifications and are available for immediate shipping at the time of order. As long as you will be returning it from the original destination country, the return shipping is free, but if you will be returning from elsewhere, we will ask you to pay the return shipping in the event you are not happy with your purchase.
Please note that our 2-week return policy only applies to items purchased through our webshop.
The custom shop guitars are built to your specifications and materials are sourced at the time of order. Hence, we are unable to take returns on them without a re-stocking fee in the event that it doesn’t work out at all.
Note that we are not responsible for refunding any import fees or duties that you may have paid to the shipping company - they must be claimed from them. Shipments that are returned to us as undeliverable will be refunded less the shipping costs.