Ordering & Shipping
- Can I return my guitar if I’m not happy with it?
- Where can I try a .strandberg* before I buy one?
- How do I order my Made to Measure guitar? Please send me the order form.
- How long will it take before I receive my order?
- What are the payment options? Can I pay by <method>?
- Do you make lefties?
- When will you ship my order?
- I need my guitar repaired, how do I do that?
- I live in <country X>, why can’t I order from your website?
- Will there be any additional fees/VAT or duties on my order?
- What are your warranty terms?
- I damaged my guitar but still want to return it under the 2-week free return policy. How does this work?
- Can you tell me what the cost of guitar <X> in currency <Y> shipped to country <Z>, including the import fees is?
- Can you send me a picture of my build while it is being built/before it’s shipped?
- I receive an error message when I try to pay, what can I do?
- I am registered for VAT, can I place an order with my VAT-number?
- I have special shipping instructions (require signature, delivery on a particular day, etc.)
- My password doesn't work on the new website, what is wrong?
- Will I be billed any additional charges beside the price of the products when ordering from the webshop?
- I'm trying to pay for my order, but just return to the same page. What is wrong?