Information about pre-orders

Occasionally, we offer the option to pre-order certain products before they officially become available for purchase. Pre-orders are often available in limited quantities, giving customers the opportunity to secure their item ahead of the launch. Those who pre-order can typically expect to receive their product on launch day, or even earlier. This is your chance to be among the very first to own a specific item, and in some cases, to be able to secure a highly anticipated guitar model available only in limited numbers.

In this article, we’ve compiled answers to common questions about pre-ordering from us. If you don’t find the information you’re looking for, our customer support team is here to help.

General Information

What is a pre-order?

Pre-order lets you purchase a product before it becomes officially available. The pre-order is paid for in full, and we then ship your order in full when the product is in stock and ready for delivery.

Will I get an order confirmation?

Yes, you’ll receive a confirmation email after successfully placing your pre-order.

Can I track my pre-order status?

You can check the status of your pre-order through your account on our website or by contacting customer support.

Will I receive updates about my pre-order?

Yes, we’ll keep you informed via email about any changes or important updates to your order.

Can I pre-order multiple items?

Yes, you can usually pre-order multiple items unless stated otherwise. If the other items are currently in stock, we will hold the order and deliver it in full once the pre-order item is ready for delivery.

Availability and Delivery

When will my pre-ordered item be delivered?

When a product is offered for pre-orders, an estimated shipping or release date will be available on the product page. After the purchase, we will update you via email once we have a more precise estimated delivery date.

How will I know when my pre-order ships?

You’ll receive a final confirmation email with tracking information once your item is shipped.

What happens if the release date changes?

We’ll notify you of any changes and offer options like waiting or canceling.

What if I miss the pre-order opportunity?

If you miss the opportunity, you can purchase the product after it officially launches, as long as the item is available in stock.

Payment and Pricing

When will I be charged for a pre-order?

Charges are normally applied immediately when the pre-order is placed, and details are provided during checkout. However, if you choose an "pay later" payment option, the timing of the first payment will depend on whether you use PayPal or Klarna and whether you opt to pay by invoice after delivery or split the payments into instalments.

Is the price guaranteed?

Yes, your price is locked in at the time of purchase, even if it changes later for some reason.

Are there additional costs?

We will not charge for any other costs after the pre-order purchase. If you choose to pay for your pre-order in instalments, there might however be other costs, such as interest, which are out of our control. If you reside outside the European Union and place an order through our European web store, VAT will not be charged at checkout. Instead, import VAT and customs fees will be billed separately by the shipping company upon the goods' arrival in your country. For more details, click here.

Order Changes and Cancellations

Can I cancel my pre-order?

Yes, you can cancel your order anytime before the order ships. Just contact our customer support.

Can I modify my pre-order?

Changes may be possible depending on the status of your order. Contact our customer support for assistance.

Returns and Support

Can I return a pre-ordered item?

Yes, pre-ordered items are covered under our standard return policy.

What should I do if I encounter problems placing a pre-order?

Reach out to our customer support team for immediate assistance.