I am registered for VAT in the EU. Can I place an order with my VAT-number?
It is not possible to shop from our web shop as a business customer and have the VAT deducted from the order. If you are a business in the EU with a valid VAT registration number, what you need to do is contact us in advance at firstname.lastname@example.org to place your order. We will have to manually process the order, check the VAT number for validity and then you will receive an invoice that needs to be paid in advance via bank transfer.
Please note that free shipping and free returns apply only to consumers placing their order directly in our online store. With this process, you will be set up as a business customer and you will be charged shipping costs.